Our Story

Welcome to Blue Arrow Care

We are a care provider who really does care. As soon as your loved one becomes a Blue Arrow Care client, they become part of the Blue Arrow family.

Our 25-strong team of carers offer Domiciliary care services in the Kingston and Richmond boroughs, with our head office in the heart of Kingston upon Thames.

All of the Blue Arrow Care team deliver care services, including the directors, and our sole aim is to ensure we make a positive difference to peoples’ lives.

Inspired by the incredible care given to their grandmother/mother, Blue Arrow Care was founded by mum and daughter Alex and Lucy in 2016, shortly after opening Blue Arrow underwent its first inspection, this is one of the most nerve-wracking experiences a care agency can go through. Following an anxious wait Lucy received the news that not only had they secured an overall rating of ‘Good” they had also secured “Outstanding” in 1 area, this is an almost unheard-of result for such a new agency. This shows the outstanding commitment and work that has gone into creating a personalised and responsive service to our clients.

With Huntingdon’s disease making every day activities a struggle for Grandma Susan, Lucy experienced the amazing care both her mum and home carers provided. Inspired to become a carer herself, Lucy went straight from school into full-time employment in the care sector, and several years later decided to take the plunge and launch her own care business with her mother Alexandra.

The core ethos of our founders was – and still is - to provide a compassionate care service that anyone would feel comfortable entrusting to care for their loved one, a service that will go that extra mile to be helpful, always ensuring kindness is at the forefront of what we do & ensure we have a strong team of carers who share the same passion, compassion and caring nature that we have & expect to be delivered every single day.

It is with Grandma Susan in her heart that Lucy continues to run Blue Arrow Care, along with her wife and fellow director Phaedra Towler. Lucy and Phaedra pride themselves on running a kind, caring agency that is small enough to offer the personal touch, but large enough to provide flexibility and always deliver the right care, at the right time Blue Arrow Care strives to be an agency that stands out for all the right reasons and our Free Companionship Service and Free Social Events are just some of the additional ways we try to go above & beyond with our clients. Tackling isolation and loneliness is a passion we all as a team carry in our hearts. Please do take a look at our “companionship page” for more information on this.

Thank you for visiting Blue Arrow Care’s website; we welcome any questions you may have and look forward to exploring how we can best support you or your family.

Are you looking for a rewarding job?

We are looking for someone who finds enjoyment and fulfilment in helping to make a real difference to the lives of others.


What people say

Read about the experiences some of our clients have had with our care services.