Home care & support

We keep you in control and provide you with the homecare and support you want.

Specialist care

Some conditions require specialist care. We understand that when people have special needs due to an illness or injury.

Care Job

Candidates who may be looking to develop a career in Home care, & who are committed to “Putting the heart into Caring…


24 Hours Service

Just drop us a line and we will call you, at a time that suits you best.

Welcome from the Directors…..

Lucy and Phaedra

Having care at home doesn’t have to feel invasive or alien, it can bring such a positive layer to a person’s life and here at Blue Arrow Care we pride ourselves on being a family run business, a family that we want to invite you into.

We strive to provide impeccable care every day with a hope to improve a person’s situation, to provide physical and emotional support and to ensure each and every one of our clients are getting all that they need from our service.

We are passionate about combatting loneliness and social isolation and providing free care to our clients to enable them to get out into the community is just one way we are trying to do this, we also arrange regular group gatherings so that those who want to can attend and be part of the wider family.

We as directors don’t just sit at a desk, we are actively in the field providing care to clients, we believe this is paramount to ensure that we have a relationship with each and every one of them so they firstly, know who we are and secondly so we can ensure we have an in depth knowledge of all of their individual needs.

Both of us have multiple years experience in the care sector weather that be arranging care for our own loved ones, or delivering home care as care workers in the community, with this is mind you can rest assured that we are experienced in most areas of the care sector and will always strive to deliver care with personal touches.

We hope that you will continue to look through the rest of our site and we hope that we can welcome you into our family…

The Directors Promise To Our Staff

"We are to empower staff to speak out, Be heard & have a voice they may have never had before, we promise to be an inclusive employer that empowers staff, inspires them & makes them feel valued appreciated & genuinely cared for at all times”

Blue Arrow Care Promise

“To have a distinctive culture within the service which promotes clear values and a commitment to provide high quality care. The values and ethos of the service are to be embedded in the day to day running of Blue Arrow Care and all staff are to be motivated in their roles. To ensure carers adhere to their promise to ensure they are delivering excellent care driven by being kind, calm, caring and ensuring high level conduct is displayed driven by respect, courteousness and decency at ALL TIMES.”

Lucy Challis & Phaedra Towler-Managing Director’s

Are you looking for a rewarding job?

We are looking for someone who finds enjoyment and fulfilment in helping to make a real difference to the lives of others.

Meet Your Team

Our friendly team

As soon as your loved one becomes a Blue Arrow Care client, they become part of the Blue Arrow family.

Lucy Challis

Managing Director and Registered Care Manager- Kingston & New Malden

Lucy is the eyes and ears of the company and knows exactly where every member of staff is at any given time (and where they need to be next!) She is a super-whizz at scheduling and reshuffling when unforeseen circumstances mean the plan for the day has gone out the window.

Phaedra Towler

Managing Director & Care Manager - Richmond & North Kingston

Phaedra’s super strength is her ability to connect with Blue Arrow’s clients and encourage them to think outside of the box. She has been able to work with individuals and been successful in getting them to attend social events and day centres, even when they were adamant this was not for them.

Emelye Turner-Walton

Care Manager Chessington & Surbiton

Being organized, creative and a super smiler! Whether it is creating a simple document or putting together a PowerPoint, Emelye puts 100% into doing what she can to make it eye-catching but simple. Out on calls, clients comment how Emelye is always smiling, which makes them smile.

Rachel Coleman

Senior Field Care Supervisor

Hugely passionate about her job, Rachel is very precautious and thorough with all of Blue Arrow’s clients. She says she trains the staff to the best of her ability and in the way that she believes people deserve to be cared for.


What people say

Read about the experiences some of our clients have had with our care services.


Home care assessment

If you would like more information on Blue Arrow care, what’s involved, and whether it’s the type of care you are are looking for, please get in contact with us. Simply complete the below form

About Blue Arrow Care Facts

0 Years of Experienced Combined experience 34 years for senior team
0 Happy Clients
0 Locations covered
0 Happy staff members

Area we cover

Please enquire if your area is not listed.


  • Hampton court
  • Hampton
  • Teddington
  • Hampton wick

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  • Richmond
  • Ham
  • Kingston

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  • Thames Ditton
  • Long Ditton
  • Claygate

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  • Chessington
  • Tolworth
  • Surbiton
  • Berrylands

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Recent Blog

Stay connected with us through blog

27 May 2019

Why Senior Companion Care?

Physical health is the number one priority of many senior citizens and their family members.

7 April 2019

World Health Day

7th April has been dedicated by the World Health Organisation (WHO) as the World health day.

22 February 2019

Caregiver Tips: Making morning care easier for elder

Everyone has a morning routine, their personal way of getting going in morning.